The results are in and the customers are happy. BedsRus have continued offering New Zealand shoppers exceptional service and value, for a third year running.
Ingrained in every BedsRus sleep specialist is the commitment to offer exceptional service the moment a customer enters a store until they are sleeping soundly on their beautiful new bed. The team at BedsRus couldn’t be more thrilled with their recent recognition of Consumer NZ’s People’s Choice award – Furniture and Bedding for a third consecutive year.
Consumer NZ surveyed over 1,000 customers who had made a purchase in the last 12 months on the topic of service, value, delivery and store experience and BedsRus were just thrilled to receive the top gong again, solidifying their position as the premier destination for sleep.
"Ensuring every New Zealander is fitted to their perfect bed and achieving their ultimate sleep has always been our goal – we are delighted to see that our customers feel the same."
Ensuring the delivery process is convenient and fits within budget has been a core objective for BedsRus says Clarke, so they were delighted with their delivery results.
✦ Eight in 10 customers were very satisfied with the delivery prices BedsRus charged
"Eight in 10 customers were very satisfied with the prices BedsRus charged to get their purchases home. The others we could analyse – Harvey Norman, Farmers, Smiths City and Big Save – couldn’t manage more than half” – Consumer NZ’s survey report reads.
✦ Delivered in a timely manner – eight in 10 customers with goods delivered were very satisfied
Ensuring goods were received in a quick and timely manner has been a key focus for the BedsRus team, so seeing that customers had acknowledged this was also very pleasing. “BedsRus continued its impressive performance when it came to getting goods home in a timely manner – eight in 10 customers with goods delivered were very satisfied. Smiths City and Big Save doubled down by managing a paltry 40 and 45 percent – customers reckon their deliveries cost too much and took too long.” Consumer NZ’s report continues.
✦ Customers acknowledged in store knowhow, easy navigation and helpful staff as key highlights
Consumer NZ’s magazine says "Customers valued the store’s expertise, point of sale and helpful staff" and the BedRus team couldn’t be more proud. “We have many exciting plans for the year, including identifying more ways we can further improve on our service to customers ensuring they are matched to the right bed, for the right budget. Watch this space, there are exciting things to come!” Clarke hints.
BedsRus are the largest Sleepyhead bed specialists in New Zealand and have been offering unbeatable value and service to the New Zealand consumer for many years now. With over 47 locations you can be confident there is a BedsRus near you – and a bed specialist trained to match you to your perfect sleep.