Ingrained in every BedsRus sleep specialist is the commitment to offer exceptional service the moment a customer enters a store until they are sleeping soundly on their beautiful new bed. The team at Beds R Us couldn’t be more thrilled with their recent recognition of Consumer NZ’s People’s Choice award – Furniture and Bedding 2018.
Consumer NZ surveyed 1340 customers who had made a purchase the last 12 months on the topic of service, value, delivery and store experience and BedsRus were just thrilled to receive the top gong for a second year running. ‘Ensuring every New Zealander is fitted to their perfect bed and achieving their ultimate sleep has always been our goal – we are delighted to see that our customers feel the same.’ Marketing Manager Samantha Clarke boasts proudly.
Ensuring the delivery process is convenient and fits within budget has been a core objective for BedsRus says Clarke, so they were delighted with their delivery results “Eight in 10 customers were very satisfied with the prices BedsRus charged to get their purchases home. The others we could analyse – Harvey Norman, Farmers, Smiths City and Big Save – couldn’t manage more than half” – Consumer NZ’s survey report reads.
Additionally, ensuring goods were received in a quick and timely manner had been a key focus for the BedsRus team this year so seeing that customers had acknowledged this was also very pleasing. “BedsRus continued its impressive performance when it came to getting goods home in a timely manner – eight in 10 customers with goods delivered were very satisfied. Smiths City and Big Save doubled down by managing a paltry 40 and 45 percent – customers reckon their deliveries cost too much and took too long.” Consumer NZ’s report continues.
“BedsRus customers valued the store’s expertise, point-of-sale service and helpful staff” Consumer NZ’s magazine goes on to say and the BedRus team couldn’t be more proud. “We have many exciting plans for 2019, including identifying more ways we can further improve on our service to customers ensuring they are matched to the right bed, for the right budget. Watch this space, there are exciting things to come!” Clarke hints.
BedsRus are the largest Sleepyhead bed specialists in New Zealand and have been offering unbeatable value and service to the New Zealand consumer for many years now. With over 43 locations you can be confident there is a BedsRus near you – and a bed specialist trained to match you to your perfect sleep.